Toastmasters Competent Leadership Manual (CL Manual) details various skills which are essential for developing great leadership skills. The first project talks about listening as a leadership skill:
Listening as a skill depends on several other corollary skills, including focusing, turn-taking, summarizing, and clarification.
To learn to listen better:
Listening is an important leadership skill that enables you to acquire information, identify and clarify issues, make decisions, and resolve conflict. Listening skills also play a major role in team building. (Toastmasters International, CL)The project also gives pointers on how to listen better...
Listening as a skill depends on several other corollary skills, including focusing, turn-taking, summarizing, and clarification.
To learn to listen better:
- Keep an open mind (don't make judgments before the speaker has finished).
- Maintain eye contact.
- Watch your body language.
- Listen for key ideas and full understanding
- Rephrase what the speaker is saying
- Ask questions.
- Evaluate (think carefully after speaker has finished, before responding).
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